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Support & Help Center

Have questions, feedback, or facing an issue with WhatsApp Past Member Extractor? We are here to help.

Direct Support Desk

Have an issue with extraction or need assistance? Our support team responds directly within 24 hours.

support@evostackr.in

Email Developer Support

For urgent questions, feature suggestions, or feedback, contact our developer support team directly.

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Common Troubleshooting Solutions

1. Extension displays "Please open WhatsApp Web"

The extension only works on active tabs whose URL starts with https://web.whatsapp.com/. Make sure:

  • You have opened web.whatsapp.com in your browser and scanned your QR code.
  • You are currently focused on the WhatsApp Web tab before clicking the extension popup.
  • If you just installed or updated the extension, reload the WhatsApp Web tab (Press Ctrl+R or Cmd+R).

2. How to find the "Past Members" drawer in WhatsApp Web

  1. Open the WhatsApp group you want to extract from.
  2. Click on the Group Subject / Name banner at the top to open the Group Details sidebar.
  3. Scroll down through the participants list until you see "Past members" (usually located right below the active participant list).
  4. Click on "Past members" to open the full list of members who left in the past 60 days.
  5. Click the extension icon and hit "Extract".

3. How do I import VCF into Google Contacts / iPhone?

When you choose Export VCF, a .vcf (vCard) file is downloaded.

  • For Android / Google Contacts: Go to contacts.google.com, click Import → Select File, and choose the downloaded .vcf file.
  • For iPhone / Apple iCloud: Log into icloud.com/contacts, click the gear settings icon → Import vCard..., or simply email the .vcf file to your iPhone and tap it in the Mail app.

4. WhatsApp updated its interface and extraction fails?

Meta frequently tests minor HTML layout changes on WhatsApp Web. If the list does not extract properly:

💡 Quick Fix: Please reload the WhatsApp Web tab, open the Chrome Developer Console (F12), and check if any error messages appear. You can also email our support team at support@evostackr.in and we will issue an update within 24–48 hours.

Feature Requests & Suggestions

Need additional export formats, custom country code rules, or enhanced filtering? Let us know! You can propose new features directly by emailing us at support@evostackr.in.